Friday, December 9, 2011

Air jordan realease dates

if you collect Air Jordans like myself, then you should appreciate the upcoming release dates of his new shoes coming out this year.
1. December 11, 2011-Air Jordan Retro 11s
2. January 21, 2012- air Jordan retro 10 (bulls)
3. February 11,2012 - air jordan retro 10 white/royal
4. February 18,2012- air Jordan Retro 4 Grey

Thursday, October 13, 2011

Blog 1 (Post 3) Rachael Schulte

Article: http://restaurant-hospitality.com/trends/flemings-steakhouse-small-plates1011/

This week's featured article was about bringing small plates into a steakhouse called the "Flemming's". Typically you wouldn't find small plates offered at steakhouses however customers are ordering them more now than ever.
-From the restaurant aspect they quote "you know small plate offerings are hot when big steakhouse chains add them to the menu".

Restaurant operators offered small plates for a tester so typically customers would order several different and share between everyone in their party. This offering worked every well so small plates took on as a meal for itself. Instead of ordering a large portion of one meal customers were ordering several small dishes. It is becoming more and more common for restaurants to have a small menu and large portion menu. Just recently Flemings added 7 small plate itemes to their menu some in which include sliced filet megon, jumbo shrimp, lamp chops, scollops, and a lobster tempera.

As a restaurant operator it is difficult to narrow down what you want to offer on the small portion menu. Owner of Fleming's tried out nearly 100 potential dishes before residing to the ones listed above. This article is a great way to encourage other restaurants to be adding small plates to their menus as well and shows potential customers a sneak peak at new trends that will be happening!


Wednesday, October 12, 2011

Kazuya Obata- Blog #2 [3rd week]

How does the blog convey the industry to an audience?
-This blog conveys to an audience topics of “Key Traits Required for Capitalizing on the Potential of Social Media” (ReviewPro).

Who does the blog intend to serve?
-Not an individual but ReviewPro, a company, intends to serve this blog.

Does it meet its goal?
-No, it doesn’t. This is because it has no comment from the audiences.

What image of the industry or individual is conveyed by the blog?
-This week’s image of the hotel industry from ReviewPro is that social media has much potential for hotels in areas such as operations and revenue management. In fact, “Advertising, PR and customer service are currently where companies are capturing the greatest benefits from social media” (ReviewPro).

Does the blogger have a presence on Twitter or Facebook?
-Yes, it does. It has the presences of Twitter with 1,935 followers, and of Facebook with 258 “Like this.”

How is that similar or different?
-The Facebook is similar to this blog because most of the Facebook posts are just linked to the articles on the blog. On the other hand, The Twitter is different from this blog in terms of links. These links on each tweet often lead to a different article, newspaper, and web page.

What topic(s) does the author claim knowledge of in the industry?
-The topics which the author claims knowledge of in the industry are these interesting points summarized from other articles:
• “Facebook, Twitter, and YouTube are the cornerstones of most social media strategies
• Advertising, PR and customer service are [currently] where companies are capturing the greatest benefits from social media
• Companies are exploring the value of social media outside of marketing [from what I've seen at ReviewPro, it seems much of the potential for hotels lies in areas such as operations and revenue management]
• Content development, community management and data/analytics are the critical priorities for capability development and investment” (ReviewPro)

Kazuya Obata- Blog #1 [3rd week]

How does the blog convey the industry to an audience?
-This week’s blog conveys to an audience a fact that Marriott International was named as one of the World's Most Ethical Companies by Ethisphere Institute, which “is a leading international think-tank dedicated to the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and sustainability” (Ethisphere). This blog uses the way that Bill Marriott gives the audience his explanation with his voice, a You-tube, and hyperlink to another You-tube.

Who does the blog intend to serve?
-The person is Bill Marriott, chairman and CEO of Marriott International.

Does it meet its goal?
-Yes, it does. That is because the post from Bill Marriott can have comments from the audiences.

What image of the industry or individual is conveyed by the blog?
-This week’s image of Marriott International is that Marriott International not only takes care of its associates with thoughtfulness, but also dealing with its guests, business partners, and communities with integrity.

Does the blogger have a presence on Twitter or Facebook?
-No, he doesn’t. However, Marriott International has each account of Twitter and Facebook.

How is that similar or different?
-In the case of Marriott International account of Twitter, it is almost used to answer customers’ questions. On the other hand, in the case of its Facebook account, it provide Bill Marriott’s Blog, Booking page, photos, You-Tubes, and News.

What topic(s) does the author claim knowledge of in the industry?
-The topic which the author claims knowledge of in the industry is that Marriott International has contributed to many things right for almost 85 years because “Ethisphere Institute named Marriott as one of the World’s Most Ethical Company, selecting for engaging in business practices and initiatives that are instrumental to our success, benefitting the community, and raising the bar for ethical standards within the industry” (Ethisphere).

Blog #2

Blog #1

Blog #1 Comment Week 4

Week 4 Comment

Week 2 (Blog #2) Questions

How does the blog convey the industry to an audience?
This blogs helps the public see the industry as a business that's always changing and making their customers constantly happy. Most people enjoy traditional restaurants compared to chain restaurants therefore they are trying to lure those customers in and make their time more enjoyable. Making their time enjoyable entails making them feel more comfortable and at home.

Who does the blog intend to serve?
The blog is intended to serve customers that live in the New England area. Those customers will view this blog and hopefully see the Maine influence that the company is trying to make the customers feel. Especially in the city of Boston where they are surrounded by loud vehicles, bright lights, and lots of people compared to a small, cozy town in the middle of New England.

Does it meet its goal?
It's goal was to target customers that live in the New England area. I believe the goal was met doing so by targeting people that wish they had more of a traditional seafood restaurant rather than a chain that has the same generic food that you would find all over the United States in a Red Lobster chain.

What image of the industry or individual is conveyed by the blog?
The industry creates an image which conveyed the blog in a way that shows the hospitality or food and beverage industry is a tough career to stay consistent with. The company must keep on top of things especially the customers' needs and wants because of the fact that they are always changing.

Does the blogger have a presence on Twitter or Facebook?
Yes this blogger has a presence on both.

How is that similar or different?
It is similar to Twitter because they can do updates to the blog whenever they want, and it is similar to Facebook because they can write little blurbs or comments to advertise towards customers.

What topic(s) does the author claim knowledge of in the industry?
The author claims knowledge to know what the customers want and the changes that are need to be made in order to meet those needs.

Week 2 (Blog #1) Questions

How does the blog convey the industry to an audience?
The blog conveys the industry to an audience because it will show customers what the future has to offer with the hotel's marketing system on the internet.

Who does the blog intend to serve?
The blog intends to service customers who are searching the web for a nice hotel to stay at and with the new marketing systems, hopefully it will catch the customer's eye and draw them in and hopefully they will choose to book a reservation based on the way the hotel marketed their company.

Does it meet its goal?
I believe the blog does meet it's goal. It posts very useful information to provide the user knowledge about the future on internet trends that will change the internet marketing forever.

What image of the industry or individual is conveyed by the blog?
The image that is conveyed by the blog is that it shows that they industry is constantly changing and there is always a future for new technology.

Does the blogger have a presence on Twitter or Facebook?
Yes this blogger has a presence on Twitter and Facebook. You have the ability to like and tweet right from the blog which is very convenient.
How is that similar or different?
When you are sharing this blog on Facebook, you are basically just liking the link and showing all your friends what you are interested in and maybe they will look into it as well.

What topic(s) does the author claim knowledge of in the industry?
The topic that the author claims knowledge in the industry is marketing the hotel.

Post 3 (Blog #1)

How does the blog convey the industry to an audience?

This blog conveys the industry by talking about Hospitality all over the world and posting about different things going on the Hospitality industry in such places as Asia, Canada and Illinois.


Who does the blog intend to serve?

This blog intends to serve anyone working within the Hospitality industry who is interested in knowing what's going on all around the world in hotels, resorts and restaurants.


Does it meet its goal?

Yes it does meets its goal. There are many different posts within this blog that interest me. It's interesting reading all the posts because they're all about different topics in Hospitality, all over the world.


What image of the industry or individual is conveyed by the blog?

The image of the industry that is conveyed by the blog to people who are working in the Hospitality industry, work at hotels or restaurants and interested in what's going on in Hospitality all over the world.


Does the blogger have a presence on Twitter or Facebook?

This blogger have both a Twitter and Facebook.


How is that similar or different?

Twitter tweets daily and more frequency. If they tweet a picture, you will have to click the link to see. On Facebook, the picture will automatically show up on the fan page.


What topic does the author claim knowledge of in the industry?

The author takes notes on observations and travels a lot in order to post these blogs about what's going on in hotels and restaurants all over the world.

Post 3 (Blog #2)

How does the blog convey the industry to an audience?
This blog shows the restaurant part of Hospitality and all the new trends, along with food safety and statistics.


Who does the blog intend to serve?
This blog intends to serve people who work in restaurants, what to know the new trends, and find out what's going on in other parts of the world.


Does it meet its goal?
Yes it does meet its goal. This blog posts about restaurants all over the world and makes me want to eat at some of these places.


What image of the industry or individual is conveyed by the blog?
The image that is conveyed by this blog are for people who work in restaurants, or hotels, or people who are just interested in Hospitality and what's new in the industry.


Does the blogger have a presence on Twitter or Facebook?
Yes, they have both.


How is that similar or different?
There are fan pages for Facebook and Twitter has tweets.


What topic does the author claim knowledge of in the industry?
The author knows a lot about restaurants, and has worked in many.

Post 2 (Blog #2)

How does the blog convey the industry to an audience?
This blog catches the attention of people who are interested in the Hospitality industry. The posts of this blog are "Restaurant Hospitality: Today's Most Viewed Articles". Anyone can follow this blogging site and read all the different variety of articles.

Who does the blog intend to serve?
This blog intends to serve all the interested views, people who want to try new restaurants or learn about new trends in 2011.

Does it meet its goal?
Yes, this blogging site does meet its goal. It posts about all the new trends within the Hospitality Industry and reviews of restaurants.

What image of the industry or individual is conveyed by the blog?
This blog conveys all the new food recipes and about restaurants within the industry.

Does the blogger have a presence on Twitter or Facebook?
Yes, they have a presence of both Twitter and Facebook.

How is that similar or different?
They are similar because each of the sites give off information and updates but each site is different. Facebook will show comments fro everyone else's', and you can like or comment back. With Twitter, you have to "Retweet" their Tweet to have it go on your Twitter page, or you can just follow their page and read their tweets daily.

What topic does the author claim knowledge of in the industry?
The author has done many restaurants reviews, studies about the Hospitality Industry and has read up on the new trends in 2011.

Post 2 (Blog #1)

How does the blog convey the industry to an audience?
This blog posts about different events and news going on in the Hospitality Industry.

Who does the blog intend to serve?
This blog intends to serve people who are working within the Hospitality Industry and anyone interested in restaurants and hotels.

Does it meet its goal?
Yes it does meet its goal. It's a very interesting blogging site and the articles I have read have caught my interest. It makes me excited to work in a restaurant someday.

What image of the industry or individual is conveyed by the blog?
This blog conveys all the new food recipes and about restaurants within the industry.

Does the blogger have a presence on Twitter or Facebook?
Most of the restaurants that are talked about on this blog have Facebook fan pages and Twitter accounts that are open for the public to read.

How is that similar or different?
With Facebook you can like the page, and write comments on the page. On Twitter, you can "Retweet" the Tweet and it will automatically go on your page.

What topic does the author claim knowledge of in the industry?
The author has worked in the Hospitality industry and has written many reviews of restaurants all over the world.

Blog 2 (Post 3) Rachael Schulte

Starbucks is now serving $2 breakfast sandwiches, back by popular demand! This article claims that they listened to customers ideas and brought back tasty breakfast sandwiches for just $2 starting the week of October 4th.

In the article they mention the favorites they have to offer which includes bacon & Gouda, veggie & Monterrey jack, ham & cheddar, reduced fat turkey bacon, & white cheddar, & also a spinach & feta breakfast wrap. Without reading this article I would have never known about this special going on. Great Job Starbucks for promoting breakfast specials!





And also thanks to your ideas, we've included the Spinach & Feta Breakfast Wrap with cage-free egg whites, feta, roasted tomatoes and spinach in a tasty wheat wrap in the $2 offer.

Give one a try and let us know what you think.

Blog 2 (Post 2) Rachael Schulte

Article: http://blogs.starbucks.com/blogs/customer/archive/2011/09/07/our-best-frappuccino-174-blended-beverage-ever.aspx

This article was posted mid-September when we began following our blogger. I read this article and found it very interesting because I enjoy Starbucks frappuccino's! They have just introduced a new flavor of their frappuccino called the salted caramel mocha. What I found interesting about this article is they listened to customer feedback (very important) and came up with a new amazing flavor for customers to try! In the article they included some of the beverages ingrediants that may trigger customers to trying the new blend out. It has a balance of mocha sauce, toffee nut syrup, coffee, milk and ice. Yummm sounds good! Many that have tried this say its the best yet.

This article has encouraged me to go try out the new flavor, thanks blogger!



Blog 2 - Rachael Schulte

-How does the blog convey the industry to an audience?
The blog Starbucks conveys the latest that's happening within Starbucks locations!

-Who does the blog intend to serve?
The blog is geared towards their valued customers who are interested in learning what more Starbucks will bring to deliver great customer service!

-Does it meet its goal?
Yes I do feel it meets its goal! In the past month I have read some fantastic articles that have made me actually go to the local Starbucks and try something new!

-What image of the industry or individual is conveyed by the blog?
The blog conveys the latest stuff and new drinks that are bringing forward!

-Does the blogger have a presence on Twitter or Facebook?
Starbucks has fan pages and is present on twitter!

-What topic does the author claim knowledge of in the industry?
The author has the latest knowledge and knows exactly whats happening within Starbucks!

Blog 1 (Post 2) Rachael Schulte

Blog 1 - Restaurant Hospitality
Article: Cheesecake Factory Slim-down

I have been following this blog for some time now and this article that was published recently I found very interesting

http://restaurant-hospitality.com/trends/cheesecake-factory-slims-down-0811/index.html

This article is talking about how the Cheesecake Factory's menu is the most-copied in casual dinning! Cheesecake Factory recently came out with a new menu that is ideal for people watching what they eat. The New menu offers 50 low calorie meals that are just as flavorable as all there entrees on the regular menu! They have named this portion of the menu the SkinnyLicious and also have a drink menu alongside. In this article it states that other restaurant chains are going to begin to follow their lead!


Blog 1- Rachael Schulte

Blog 1
-How does the blog convey the industry to an audience?
The blog Restaurant Hospitality is always posting the latest news that's going on within businesses all around in the field.

-Who does the blog intend to serve?
The blog is geared towards businesses, restaurant owners, & customers.

-Does it meet its goal?
It does meet its goal. The blog gives updates a couple times a week updating what's going on within restaurants and the latest news and trends.

-What image of the industry or individual is conveyed by the blog?
The blog conveys the latest stuff happening within restaurants.

-Does the blogger have a presence on Twitter or Facebook?
The blogger does have a Twitter and Facebook that I was able to locate.

-What topic does the author claim knowledge of in the industry?
The author seems to the latest stuff that is happening and has great knowledge about restaurants!

The Blog I've been following:

I started following this blog

They can be found on facebook as well.

In hearing on the news today that there was an amendment to the Casino bill in MA, one of the parts to that is the free drink give away's allowed.
I"m waiting for my 'comment' to be approved....but in case it's not, here's my comment:

MA is one of the very few states that don't allow a complimentary beverage or a happy hour. When guests from out of state come here, they have an expectation of a 'free drink' and we can't offer that to them. Instantly the dissatisfaction is evident. I think the efforts that Dave is making with his new business, to help impact the hospitality industry is critical to our success in MA! Thanks for the efforts Dave!

In the event you get the same type of message - make sure you copy your post before you publish - so that you can capture and show evidence of what you posted! A screen shot of your post or link to the blog showing your post will work as well! Looking forward to what comes out on this blog in the next 24 hours!
~ Markham~

Sunday, October 9, 2011

Yukichi Shikano -Third week-

*How does the blog convey the industry to an audience?

The blog conveys the new service of Lenox Hotel in Boston. The blog explain about it easily and plainly.

*Who does the blog intend to serve?

This blog intend to serve the visitor of the hotel especially who uses the car.

*Does it meet its goal?

No,it does not. This blog is only ad of Boston. It does no have goals.

*What image of the industry or individual is conveyed by the blog?

The industry is conveyed the good ecological images. The article is good for the industry.

*Does the blogger have a presence on Twitter or Facebook?

No, he does not have both.

*How is that similar or different?

It is not applicable.

*What topics does the author claim knowledge of in the industry?

He claims about measure of the Lenox Hotel. He evaluates the their green measures.

Holly Archibald Third Week

Blog 2 http://www.hotelchatter.com/

How does the blog convey the archives to an audience?
- The blog conveys archives to an audience posting all different types of information about hotels and hotel gossip on the homepage of their website.

Who does the blog intend to serve?
- The blog intends to serve anyone looking for hotel, wants to know information about hotels, or people who want to find a good cocktail at a restaurant.

Does it meet its goal?
- It does meet its goal. They go into detail on all their topics and seem to know facts about the hotel industry.

What image of archives and archivists is conveyed by the blog?
- The image that is conveyed by the blog is that there is many different topics in the hotel industry. What is opening, good rates, which celebrity is staying where, and what is new this month in hotels.

Does the blogger have a presence on Twitter or Facebook?
- The blogger is on both Twitter and Facebook.

How is that similar or different?
- The blogger on Twitter gives a more personal side to his/her experience in the industry. Telling their experience and what they enjoyed.

What topic does the author claim knowledge of in the industry?
- The author claims to know good hotel deals and what is new to open.

Holly Archibald Third Week

http://bostonrestaurants.blogspot.com/

How does the blog convey the archives to an audience?
- The blog is showing this week that it is a hard market out there for the restaurant industry. A lot of the newer blogs are about restaurants shutting closing. There is also talk about fundraisers going on in the Boston area who are hosting charity events.

Who does the blog intend to serve?
- The blog is intending to serve people who are want the latest news of closings in the Boston area. Also, people who are looking to donate money to fundraising and would enjoy a tasty meal at the same time.

Does it meet its goal?
- The blog does meet its goal. It gives good detail about all of the topics. This blogger is always posting and keeping the readers updated.

What image of archives and archivists is conveyed by the blog?
- It is conveying that it is a hard time out in Boston, Massachusetts for restaurant owners. Not enough people are going out to dinner and wanting to spend money. It reflex's the restaurant industry on succeeding.

Does the blogger have a presence on Twitter or Facebook?
- Yes. The blogger is on both twitter and Facebook.

How is it similar or different?
- The Twitter and Facebook have been staying consistent week to week. The blogger is still posting shorter messages on the social networking websites. Yet, the blogger is giving information about restaurants.

What topics does the author claim knowledge of in the industry?
- The author claims to know the hottest restaurants that will be shutting down in the Boston area. Along with different events going on to support organizations.

Yukichi Shikano -Third week-

http://www.hdtalks.com/

*How does the blog convey the industry to an audience?

The blog convey the industry with other commentator. They show the real situation of hotel industry.

*Who does the blog intend to serve?

This blog serves to the persons concerned hospitality industries. Especially they are interested in the hotels.

*Does it meet its goal?

Yes, it does. The blog shows the answer of creating memorable experiences. The blog says to create a memorable experience, a great guestroom must tread smartly between serviceability and inspiration. It is the goal of this blog.

*What image of the industry or individual is conveyed by the blog?

The blog conveys the hotel industry's delicate image.

*Does the blogger have a presence on Twitter or Facebook?

No, she does not have both.

*How is that similar or different?

It is not applicable.

*What topics does the author claim knowledge of in the industry?

The author claimed what the customer think in the guest room at the hotel. They researched about it with some researchers.

Tuesday, October 4, 2011

Tre Wilkerson-Glover

Blog 1:  http://www.eventmanagerblog.com/


Blog 2: http://kdcevents.blogspot.com/p/meet-kdc.html

Monday, October 3, 2011

blog 1(post #2)

Blog 1( entry #2)



How does the blog convey the industry to an audience?This blog coveys the industry to the audience by keeping up to date with the most recent news on Royal Caribbean and updating the blog.Who does the blog intend to serve?The blog intends to serve those who are seeking to travel on a ship and have all the necessities included such as food, lodging, and along with the ports that it stops at.Does it meet its goal?The blog does meet its goal because it portrays several advertisements to draw in people who are interested in traveling at a lower cost overseas.
What image of the industry or individual is conveyed by the blog?The image that is conveyed by the blog is that there are many good deals with this particular cruiseline offered through this blog and they keep the individual posted by updating blogs frequently.Does the blogger have a presense on Twitter or Facebook?The blogger has a presence of both…along with youtube, flickr, and it’s own webite.How is that similar or different?It is similar because it can keep people of date with the best deal by updating posts frequently. They also allow the option to connect to them through facebook or twitter so the that they will be in “the know’ about the latest deals and what options are being offered for package deals each week.What topic(s) does the author claim knowledge of in the industry?The author claims to know where the best deals are and the best way to travel to save money but still being able to buy everything as a package very similar to blog 2 but specifically with a cruise ship.

week 2

Blog 2( entry #2)



How does the blog convey the industry to an audience?This blog coveys the industry to the audience by updating posts on the most recent and upcoming deals for example, Thanksgiving deals are beginning to be displayed on this blog.Who does the blog intend to serve?The blog intends to serve those who are seeking to travel with the best deal possible with everything including as a package deal.Does it meet its goal?The blog does meet its goal because it portrays several advertisements to draw in people who are interested in traveling at a lower cost with different options like travel, lodging, dining, and leisure activities.
What image of the industry or individual is conveyed by the blog?The image that is conveyed by the blog is that there are many good deals offered through this blog and they keep the individual posted by updating blogs frequently.Does the blogger have a presense on Twitter or Facebook?The blogger has a presence of both.How is that similar or different?It is similar because it can keep people of date with the best deal by updating posts frequently. They also allow the option to connect to them through facebook or twitter so the that they will be in “the know’ about the latest deals and what options are being offered for package deals each week.What topic(s) does the author claim knowledge of in the industry?The author claims to know where the best deals are and the best way to travel to save money but still being able to buy everything as a package.

Sunday, October 2, 2011

Yukichi Shikano -second week-

-How does the blog convey the industry to an audience?

The blog introduce the Boston book Festival to an audience. The blogger use the detail of the festival.

-Who does the blog intend to serve?

The blog intend to serve for the people who lives in Boston. Especially the person who is interested in the book.

-Does it meet its goal?

Yes,it does. This blog convey the official slogan. The goal is to provoke, elevate, delight, amuse and inspire the participant.

-What image of the industry or individual is conveyed by the blog?

The blog does not state about industry. It tells only ad.

-Does the blogger have a presence on Twitter or Facebook?

No, it does not.

-How is that similar or different?

It is not applicable.

-What topics does the author claim knowledge of in the industry?

The blog wants to claim the hospitality event held in Boston.

Saturday, October 1, 2011

Kazuya Obata- Blog #2 [2nd week]

How does the blog convey the industry to an audience?
-This blog conveys to an audience topics related to importance of online reputation and social media management for hotels in the way to link the blog to other articles, persons’ comments, and webpages.

Who does the blog intend to serve?
-Not an individual but ReviewPro, a company, intends to serve this blog.

Does it meet its goal?
-No, it doesn’t. This is because it has no comment from the audiences.

What image of the industry or individual is conveyed by the blog?
-This week’s image of mine for the hotel industry is that most hotels may need to efficiently analyze and optimize many feedbacks from customers through social media.

Does the blogger have a presence on Twitter or Facebook?
-Yes, it does. It has the presences with 1,863 followers on Twitter, and with 243 “Like this” comments on Facebook.

How is that similar or different?
-The Facebook is similar to this blog because most of the Facebook posts are just linked to the articles on the blog. On the other hand, The Twitter is different from this blog in terms of links. These links on each tweet often lead to a different article, newspaper, and web page.

What topic(s) does the author claim knowledge of in the industry?
-The company claims knowledge of how to increase customers’ satisfaction, and raise sales by effectively using social media.

Kazuya Obata- Blog #1 [2nd week]

How does the blog convey the industry to an audience?
This week’s blog conveys topics of a new way of reservation and a new advertisement of the Ritz-Carlton to an audience in the way that Bill Marriott, chairman and CEO of Marriott International, gives the audience his explanation with videos by You-tube.

Who does the blog intend to serve?
The person is Bill Marriott, chairman and CEO of Marriott International.

Does it meet its goal?
Yes, it does. That is because these posts from Bill Marriott on this blog can have comments from the audiences.

What image of the industry or individual is conveyed by the blog?
This week’s image of mine for the hotel industry is that because of competition, each hotel wants to invent and adopt next high-tech systems. For example, a new reservation system is easier for customers to book a nearest hotel reservation.

Does the blogger have a presence on Twitter or Facebook?
No, he doesn’t. However, Marriott hotels have each account of Twitter and Facebook.

How is that similar or different?
I cannot answer this question because he does not have accounts of both Twitter and Facebook.

What topic(s) does the author claim knowledge of in the industry?
One post is that the author claims knowledge of a new hotel reservation system in the hotel industry. It is easy to identify a nearest Marriott hotel from a customer’s GPS in more than 3,600 hotels among 13 brands in 71 countries.
Second post is that the author claims knowledge of a new advertisement of Ritz-Carlton. Its concept is not “Come Stay With Us” but “Let Us Stay With You.”

Kazuya Obata- Blog #2 [1st week]

How does the blog convey the industry to an audience?
This blog conveys to an audience topics related to importance of online reputation and social media management for hotels in the way to introduce an article, excerpt of newspaper, and a client hotel manager.

Who does the blog intend to serve?
Not an individual but ReviewPro, a company, intends to serve this blog.

Does it meet its goal?
No, it doesn’t. This is because it has no comment from the audiences.

What image of the industry or individual is conveyed by the blog?
This week’s image of mine for the hotel industry is that “Customers today are often influenced more by their social connections with peers and friends than by direct hotel marketers.” (ReviewPro) “The rules of the game have changed in the hotel sector. At center stage of this change is the hotel guest and the growing trend for individuals to share their hotel experiences with others on the Internet. Today, online reviews and other user-generated content (UGC) is having a significant impact on individual hotels and multi-property chains.” (ReviewPro)

Does the blogger have a presence on Twitter or Facebook?
Yes, it does. It has the presences with 1,863 followers on Twitter, and with 243 “Like this” comments on Facebook.

How is that similar or different?
The Facebook is similar to this blog because most of the Facebook posts are just linked to the articles on the blog. On the other hand, The Twitter is different from this blog in terms of links. These links on each tweet often lead to a different article, newspaper, and web page.

What topic(s) does the author claim knowledge of in the industry?
The company claims knowledge of social media and online hotel reputation management in the hotel industry.

Kazuya Obata- Blog #1 [1st week]

How does the blog convey the industry to an audience?
This blog conveys topics or news of the hotel industry to an audience in the way that Bill Marriott, chairman and CEO of Marriott International, gives the audience a forum to interact with himself. This is the purpose of this blog.

Who does the blog intend to serve?
The person is Bill Marriott, chairman and CEO of Marriott International.

Does it meet its goal?
Yes, it does. That is because every post from Bill Marriott on this blog can have dozens of comments from the audiences.

What image of the industry or individual is conveyed by the blog?
My image for Bill Marriott is that he thinks matters from local to global connected with his knowledge and his experience. He is also often proud of Marriott’s culture, service, and especially associates, and thankful to all people who have relationships with himself and Marriott hotels.

Does the blogger have a presence on Twitter or Facebook?
No, he doesn’t.

How is that similar or different?
He does not have accounts of both Twitter and Facebook.

What topic(s) does the author claim knowledge of in the industry?
Bill Marriott claims the splendid work of Marriott associates under 9.11, a courageous rescue by the associate, and the topics of technology, restaurant, and internship in the hotel industry.

Holly Archibald Second Week

Blog 2 http://www.hotelchatter.com/

How does the blog convey the archives to an audience?
- The blog goes from great hotel deals all the way to which celebrity is staying in what hotel and the gossip to go along with it.

Who does the blog intend to serve?
- With the information about the hotel deals they are intending to serve all types of travelers who are looking for a deal on hotel rooms. With the gossip of celebrities they are trying to get the attention of middle age people who are interested in the entertainment industry. Such as, actors, actresses, musicians, and reality TV personnel.

Does it meet its goal?
- I believe it does meet its goal. The blog last week was focused on hotel deals and now this week it is about what celebrities are staying at what hotel.

Does the blogger have a presence on Twitter or Facebook?
- Yes it is on both Twitter and Facebook.

How is it similar or different?
- On the social networking site it is not blog but short posts. They do not put gossip on those sites it is more about the hotel information.

What topic does the author claim knowledge of in the industry?
- The author claims to know deals on hotels. They have knowledge in the lodging industry. Not only about hotel deals but also the atmosphere.

Holly Archibald Second Week

Blog 1 Boston Restaurant Talk http://bostonrestaurants.blogspot.com/

How does the blog convey the archives to an audience?
- The blog gives information in many ways about the restaurant scene. Giving information about all types of restaurants no specific type.

Who does this blog intend to serve?
- The blog is serving people who like to be updated on the latest news going on in the restaurant industry. It is open to a lot of people. Some who want deals on restaurants, ones who want the new hit places, and others just about the food and beverage industry.

Does it meet its goal?
- It does meet it's gold on giving information to every type of person. It gives a broad selection, by switching up their posts.

What image of archives and archivist is conveyed by the blog?
- The blog does not state their opinion in the blog. They are about the facts.

Does the blogger have a presence on Twitter or Facebook?
-Yes. The blogger is on both Twitter and Facebook.

How is it similar or different?
- It is different because they don't post as much blogs. On the Twitter they state their opinion of restaurants unlike what they do on the blog. Also, Twitter and Facebook is more personal people also comment on their experiences at the restaurant and post information about restaurants to the blogger.

What topic does the author claim knowledge of in the industry?
- The author believes to know facts about the restaurant industry. Always keeping updated on a positive or negative experience at a restaurant via their Twitter.


Monday, September 26, 2011

Service Journal encounter entry sheet

Gabrielle Martinez
Firm: Wendy's
Type of Service: fast-food Date/Time: Saturday 10pm

What specific circumstances led up to this encounter?
Late night craving for some burgers and a frosty on saturday night with my friends.

Exactly what did the firm/employees say or do .

They got our order correct but we asked for an extra cup and they said they couldn't then they seemed annoyed with us asking for multiple types of sauces.

How would you rate your level of satisfaction with this encounter?

6

What made you feel this way?

I didn't think it would be so bad to just give an extra cup to us and thought they could've been more friendlier.

What could the employee/firm have done to make you more pleased with the encounter?

They could have been nicer to their customers.

I will go back to this firm because its closest one near my house. (10)

Sunday, September 25, 2011

Taylor Russo

Blog # 2

How does the blog convey the industry to an audience?

This blog conveys the industry to an audience by showing the top most viewed articles on the restaurant part of the hospitality industry. The blog is all about new food trends, top restaurant trends and reviews on certain restaurants.

Who does the blog intend to serve?

The blog intends to serve the followers different and new topics about restaurants and the restaurant part of the hospitality career.

Does it meet its goal?

Yes, this blog meets its goal. It gives people who are in the hospitality industry new information that can help with trying out new restaurants or improving your own restaurant. It also posts about new trends and what’s going on in other people’s restaurants.

What image of the industry or individual is conveyed by the blog?

The image of the industry that is conveyed by the blog is that the blog is trying updating people on new restaurant trends and random posts having to do with the restaurant side of hospitality. It’s an interesting blog and has a variety of the different types of restaurants the author posts about.

Does the blogger have a presense on Twitter or Facebook?

The blogger has both Twitter and Facebook and you can share the articles on either, plus other social networking sites.

How is that similar or different?

These are both very similar because they can posts articles and posts within seconds. With Facebook, you can comment the posts and everyone can see the comments. On Twitter, you can tweet at the blog but others cannot see the comments unless they click the mentions of the Twitter user.

What topic(s) does the author claim knowledge of in the industry?

The author has worked in many restaurants and has studied the hospitality career.

Taylor Russo

Blog # 1

How does the blog convey the industry to an audience?

This blog conveys the industry to an audience because it shows the different problems and issues that come with the hospitality career. This blog also gives you reports on how the hospitality career is going and updates on new rules and tactics that come up. This blog posts all about different types of areas that have hospitality including Asian Pacific, Canada, United States and London.

Who does the blog intend to serve?

This blog intends to serve all those in the hospitality career and all that are interested or studying the career.

Does it meet its goal?

Yes, it does meet its goal. It gives people in the hospitality industry updates on new things going on in the industry.

What image of the industry or individual is conveyed by the blog?

The image of the industry that is conveyed by the blog is that the blog is trying to help the people who are following the blog new ways to look at the hospitality career.

Does the blogger have a presense on Twitter or Facebook?

The blogger has both Twitter and Facebook.

How is that similar or different?

With Twitter, it is just tweets that can have links. With Facebook, it can share pictures and can be visible to people without them having to open the link.

What topic(s) does the author claim knowledge of in the industry?

The author has studied hospitality and records down updates of the industry.

Saturday, September 24, 2011

Emily Burr

Blog #1


How does the blog convey the industry to an audience?
The blog conveys the industry to the audience by showing them that it is a type of career that has many changes all the time and there will be people everywhere trying to change rules that were established a long time.
Who does the blog intend to serve?
The blog intends to serve those who wish to have free internet in hotels in the UK.
Does it meet its goal?
The blog does meet its goal because it gives many examples of how it would be better for hotels to have free internet service for guests especially with today's technology.
What image of the industry or individual is conveyed by the blog?
The image that is conveyed by the blog is that people in this industry are always trying help people save money and that everything always changes.
Does the blogger have a presense on Twitter or Facebook?
The blogger has both.
How is that similar or different?
It is similar because they can update lots of people at once about what is going on with the issue.
What topic(s) does the author claim knowledge of in the industry?
The author claims to know that this is a very popular industry where there is a lot of money involved and people are always looking to save their money no matter what.