Gabrielle Martinez
Firm: Wendy's
Type of Service: fast-food Date/Time: Saturday 10pm
What specific circumstances led up to this encounter?
Late night craving for some burgers and a frosty on saturday night with my friends.
Exactly what did the firm/employees say or do .
They got our order correct but we asked for an extra cup and they said they couldn't then they seemed annoyed with us asking for multiple types of sauces.
How would you rate your level of satisfaction with this encounter?
6
What made you feel this way?
I didn't think it would be so bad to just give an extra cup to us and thought they could've been more friendlier.
What could the employee/firm have done to make you more pleased with the encounter?
They could have been nicer to their customers.
I will go back to this firm because its closest one near my house. (10)
you are going to move this to the Service Blog - correct?
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