Gabrielle Martinez
Firm: Wendy's
Type of Service: fast-food Date/Time: Saturday 10pm
What specific circumstances led up to this encounter?
Late night craving for some burgers and a frosty on saturday night with my friends.
Exactly what did the firm/employees say or do .
They got our order correct but we asked for an extra cup and they said they couldn't then they seemed annoyed with us asking for multiple types of sauces.
How would you rate your level of satisfaction with this encounter?
6
What made you feel this way?
I didn't think it would be so bad to just give an extra cup to us and thought they could've been more friendlier.
What could the employee/firm have done to make you more pleased with the encounter?
They could have been nicer to their customers.
I will go back to this firm because its closest one near my house. (10)
Monday, September 26, 2011
Sunday, September 25, 2011
Taylor Russo
Blog # 2
How does the blog convey the industry to an audience?
This blog conveys the industry to an audience by showing the top most viewed articles on the restaurant part of the hospitality industry. The blog is all about new food trends, top restaurant trends and reviews on certain restaurants.
Who does the blog intend to serve?
The blog intends to serve the followers different and new topics about restaurants and the restaurant part of the hospitality career.
Does it meet its goal?
Yes, this blog meets its goal. It gives people who are in the hospitality industry new information that can help with trying out new restaurants or improving your own restaurant. It also posts about new trends and what’s going on in other people’s restaurants.
What image of the industry or individual is conveyed by the blog?
The image of the industry that is conveyed by the blog is that the blog is trying updating people on new restaurant trends and random posts having to do with the restaurant side of hospitality. It’s an interesting blog and has a variety of the different types of restaurants the author posts about.
Does the blogger have a presense on Twitter or Facebook?
The blogger has both Twitter and Facebook and you can share the articles on either, plus other social networking sites.
How is that similar or different?
These are both very similar because they can posts articles and posts within seconds. With Facebook, you can comment the posts and everyone can see the comments. On Twitter, you can tweet at the blog but others cannot see the comments unless they click the mentions of the Twitter user.
What topic(s) does the author claim knowledge of in the industry?
The author has worked in many restaurants and has studied the hospitality career.
Taylor Russo
Blog # 1
How does the blog convey the industry to an audience?
This blog conveys the industry to an audience because it shows the different problems and issues that come with the hospitality career. This blog also gives you reports on how the hospitality career is going and updates on new rules and tactics that come up. This blog posts all about different types of areas that have hospitality including Asian Pacific, Canada, United States and London.
Who does the blog intend to serve?
This blog intends to serve all those in the hospitality career and all that are interested or studying the career.
Does it meet its goal?
Yes, it does meet its goal. It gives people in the hospitality industry updates on new things going on in the industry.
What image of the industry or individual is conveyed by the blog?
The image of the industry that is conveyed by the blog is that the blog is trying to help the people who are following the blog new ways to look at the hospitality career.
Does the blogger have a presense on Twitter or Facebook?
The blogger has both Twitter and Facebook.
How is that similar or different?
With Twitter, it is just tweets that can have links. With Facebook, it can share pictures and can be visible to people without them having to open the link.
What topic(s) does the author claim knowledge of in the industry?
The author has studied hospitality and records down updates of the industry.
Saturday, September 24, 2011
Emily Burr
Blog #1
How does the blog convey the industry to an audience?
The blog conveys the industry to the audience by showing them that it is a type of career that has many changes all the time and there will be people everywhere trying to change rules that were established a long time.
Who does the blog intend to serve?
The blog intends to serve those who wish to have free internet in hotels in the UK.
Does it meet its goal?
The blog does meet its goal because it gives many examples of how it would be better for hotels to have free internet service for guests especially with today's technology.
What image of the industry or individual is conveyed by the blog?
The image that is conveyed by the blog is that people in this industry are always trying help people save money and that everything always changes.
Does the blogger have a presense on Twitter or Facebook?
The blogger has both.
How is that similar or different?
It is similar because they can update lots of people at once about what is going on with the issue.
What topic(s) does the author claim knowledge of in the industry?
The author claims to know that this is a very popular industry where there is a lot of money involved and people are always looking to save their money no matter what.
How does the blog convey the industry to an audience?
The blog conveys the industry to the audience by showing them that it is a type of career that has many changes all the time and there will be people everywhere trying to change rules that were established a long time.
Who does the blog intend to serve?
The blog intends to serve those who wish to have free internet in hotels in the UK.
Does it meet its goal?
The blog does meet its goal because it gives many examples of how it would be better for hotels to have free internet service for guests especially with today's technology.
What image of the industry or individual is conveyed by the blog?
The image that is conveyed by the blog is that people in this industry are always trying help people save money and that everything always changes.
Does the blogger have a presense on Twitter or Facebook?
The blogger has both.
How is that similar or different?
It is similar because they can update lots of people at once about what is going on with the issue.
What topic(s) does the author claim knowledge of in the industry?
The author claims to know that this is a very popular industry where there is a lot of money involved and people are always looking to save their money no matter what.
Emily Burr
Blog #2
How does the blog convey the industry to an audience?
This blog conveys the industry to the audience as a business that is constantly changing to make the customers happy. There are a lot of people that enjoy more traditional restaurants compared to chains so they are trying to lure those customers in and make their time more enjoyable.
Who does the blog intend to serve?
The blog is intended to serve customers that are from the New England area that are viewing this blog and reading and getting that the feeling of a Maine influence, especially in the city of Boston.
Does it meet its goal?
It's goal was to target customers that live in the New England area. Their goal was met by targeting people that wish they had more of a traditional seafood restaurant.
What image of the industry or individual is conveyed by the blog?
The image of the industry and the individual that is conveyed by the blog is that it is a tough career to keep on top of things especially customers' needs and wants and how the industry is constantly and continuously changing.
Does the blogger have a presence on Twitter or Facebook?
Yes this blogger has a presence on both.
How is that similar or different?
How does the blog convey the industry to an audience?
This blog conveys the industry to the audience as a business that is constantly changing to make the customers happy. There are a lot of people that enjoy more traditional restaurants compared to chains so they are trying to lure those customers in and make their time more enjoyable.
Who does the blog intend to serve?
The blog is intended to serve customers that are from the New England area that are viewing this blog and reading and getting that the feeling of a Maine influence, especially in the city of Boston.
Does it meet its goal?
It's goal was to target customers that live in the New England area. Their goal was met by targeting people that wish they had more of a traditional seafood restaurant.
What image of the industry or individual is conveyed by the blog?
The image of the industry and the individual that is conveyed by the blog is that it is a tough career to keep on top of things especially customers' needs and wants and how the industry is constantly and continuously changing.
Does the blogger have a presence on Twitter or Facebook?
Yes this blogger has a presence on both.
How is that similar or different?
It is similar to Twitter because they can do updates to the blog whenever they want, and it is similar to Facebook because they can write little blurbs or comments to advertise towards customers.
What topic(s) does the author claim knowledge of in the industry?
The author claims knowledge to knowing what the customers want and the changes that are need to be made in order to meet those needs.
Holly Archibald
Blog 2
-How does the blog convey the industry to an audience?
The blog is conveying to people that their are cheap hotels to go for that are still good quality. Also, tell people about re openings of hotels later on in the year.
- Who does the blog intend to serve?
The blog intends to serve people looking to book a vacation all over the world. The blog does not focus on one particular section. It wants to serve people all over the world looking for information on hotels.
-What image of the industry or individual is conveyed by the blog?
The image that is conveyed is that hotels are always updating their atmosphere. Most of the blogs are about the hotels adding on new parts to the hotel, or shutting down and reopening with more to offer.
- Does the blogger have a presence on Twitter or Facebook?
Yes. They have both a Facebook and Twitter.
- How is it similar or different?
The bloggers Facebook and Twitter is very similar. On both sites they are updating articles to the public about new hotel information or interesting things they see at a hotel. Extremely similar to the blog only a bit more personal.
-What topic does the author claim knowledge of in the industry?
They claim to know information about the lodging industry. They say they know the scoop on hotel deals and publish them first.
Holly Archibald
Blog 1
-How does the blog convey the industry to an audience?
The blog Boston Restaurant Talk convey's to the audience because it gives the latest updates on restaurant within the surrounding area. Giving tips on restaurants who are having specials and what kind of atmosphere they have.
-Who does the blog intend to serve?
The blog is geared towards local Boston residents who are looking for new restaurants to try.
-Does it meet its goal?
It does meet its goal. The blog gives updates at least once a day informing people of local restaurants.
-What image of the industry or individual is conveyed by the blog?
The blog conveys a changing environment in the food and beverage industry. They are also updating with opening and closings of restaurants which show it is a rough industry to make it in.
-Does the blogger have a presence on Twitter or Facebook?
The blogger does have a Twitter and Facebook.
-How is it similar or different?
It is similar because they still update their twitter by posting articles about restaurants. But they also do little one sentence facts.
-What topic does the author claim knowledge of in the industry?
The author seems to have a good sense of knowledge in dinning. They seem to know all the good restaurants in Boston. They never do come out and say that they have knowledge in the industry though.
Yukichi Shikano
- How does the blog convey the industry to an audience?
This blog conveys the industry to an audience with explaining her experience at the show. She wrote about her interest things. She tells the state of show.
- Who does the blog intend to serve?
The blog intends to serve all of people who is interested in the hospitality design magazine. Especially the reader who cannot go there to see.
- Does it meet its goal?
No, it does not. This blog is not about industry but just an announcement.
- What image of the industry or individual is conveyed by the blog?
This blog conveys a trend of current hospitality design. They try to express the state of show.
- Does the blogger have a presence on Twitter or Facebook?
The blogger does not show a presence on either Twitter or Facebook.
- How is that similar or different?
It is not applicable.
- What topic does the author claim knowledge of in the industry?
The topic is about a panel discussion identified the plentiful-but-challenging-to-snag design opportunities in Latin America.
Thursday, September 22, 2011
Blog Questions
How does the blog convey the industry to an audience?
-This particular blog The Boston Discovery Blog conveys to an audience because it shows exactly what current events are going on every weekend for tourists and anyone else in the Boston area to enjoy.
Who does the blog intend to serve?
-This blog intends to serve the young and the older audience. There are different types of events to be taking part in such as the Free Boston Museum Day the 24th and Foliage Crusies for this weekend that anyone would enjoy.
What image of the industry or individual is conveyed by the blog?
-The image that the blog is giving off is that it's diverse in a way. Anyone from 5-50 and even older can come and enjoy the events that Boston provides. Whether you are a college student, tourist or just a family that lives around Boston or in Boston can come. It also is really up to date with its events and reliable.
Does the blogger have a presence on Twitter or facebook?
-This particular company does have a Facebook but not a Twitter
How is that similar or different?
-For the most part the two websites are the same. They have the up to date current events for the weekends and through out the week.
What topic(s) does the author claim knowledge of in the industry?
-The author of this website is very knowledgeable in getting the information out there to the public. They also know who their target market is and they also know how to write and make sure that the information they are displaying is reliable.
-This particular blog The Boston Discovery Blog conveys to an audience because it shows exactly what current events are going on every weekend for tourists and anyone else in the Boston area to enjoy.
Who does the blog intend to serve?
-This blog intends to serve the young and the older audience. There are different types of events to be taking part in such as the Free Boston Museum Day the 24th and Foliage Crusies for this weekend that anyone would enjoy.
What image of the industry or individual is conveyed by the blog?
-The image that the blog is giving off is that it's diverse in a way. Anyone from 5-50 and even older can come and enjoy the events that Boston provides. Whether you are a college student, tourist or just a family that lives around Boston or in Boston can come. It also is really up to date with its events and reliable.
Does the blogger have a presence on Twitter or facebook?
-This particular company does have a Facebook but not a Twitter
How is that similar or different?
-For the most part the two websites are the same. They have the up to date current events for the weekends and through out the week.
What topic(s) does the author claim knowledge of in the industry?
-The author of this website is very knowledgeable in getting the information out there to the public. They also know who their target market is and they also know how to write and make sure that the information they are displaying is reliable.
Tuesday, September 20, 2011
Nicole Richardson
Blog 1: Mohegan Sun
How does the blog convey the industry to an audience?
- This blog coveys the industry to an audience with its entertainment, culture, special events, concerts, festivals, and also meetings and conventions. Mohegan Sun is a huge, well-known area attraction for guests seeking anything from hotels, meetings, entertainment, travel, leisure, and shopping.
Who does the blog intend to serve?
- The blog intends to serve anyone in the area or those willing to travel who want to enjoy a relaxed, exciting, fun, nightlife as well as accommodating type of place to get away from their normal lives and let loose. The blog shows how Mohegan connects with sports fans, entertainment guests, business people, those looking for a nice dinner night out, or even those who love to gamble.
Does it meet its goal?
- Yes, I believe the blog meets its goal to the fullest. It has all the information about the special events, festivals such as the “Sun Wine Fest in both 2011 and the one coming up in 2012. It shows the concerts coming up such as a Chris Brown performance live in October and also Travis Wall. It also shows the winners of Jackpots in their casinos. Overall the blog advertises the resort very well and makes people want to go see it all for themselves.
What image of the industry or individual is conveyed by the blog?
- Mohegan Sun portrays the image, from researching on the blog, of a world of play. It is one of the world’s greatest destination hot spots that provide fine dining, hotel accommodations, shopping, sports, live entertainment, casinos and spas. It is also family friendly. They have great advertisement on the blog and all the information is right there.
Does the blogger have a presence on Twitter or Facebook?
- At the bottom of the blog it shows they are connected to Facebook and Twitter.
How is that similar or different?
Facebook allows people to become friends with the page or “like” which allows you to look at the status updates, company information, and pictures on the website with twitter, you can follow Mohegan Sun and see what they are up to and what new things they have to offer daily.
What topic(s) does the author claim knowledge of in the industry?
- The topics the author claims knowledge of include food and beverage, hotel services, casinos and gaming, entertainment, shopping, and sports related events.
Blog 2: Southern Vacation Rentals
How does the blog convey the industry to an audience?
- The blog conveys the industry to an audience that is interested in Florida Gulf Coast rentals from southern. It is aimed towards audiences who are interested in renting a beach home or cottage for a perfect beach visit, to relive childhood memories, or to simply relax and unwind. There is a variety of locations and you can make reservations 24/7.
Who does the blog intend to serve?
- The blog intends to serve anyone mostly in the southern Florida area that loves the beach scene and is looking for a nice getaway for a given amount of time to relax and enjoy oneself. Those who love the ocean and summer would be targets.
Does it meet its goal?
- Yes, I believe it does meet its goal especially because the blog is well written and very descriptive with what the rentals have to offer and the area they are in. It is a welcoming and comforting advertisement.
What image of the industry or individual is conveyed by the blog?
- The image of this blog is aimed towards a resort type experience. The cottages and houses are located along the coastline in which you would find at a beach resort where you can walk right out to the water.
Does the blogger have a presence on Twitter or Facebook?
- The blogger does not show a presence on either Twitter or Facebook.
How is that similar or different?
- Not applicable.
What topic(s) does the author claim knowledge of in the industry?
- The topic is resort management and is located on the Florida Gulf Coast. The blogger is promoting the southern rentals as well as beach vacation specials and group sales.
Thursday, September 15, 2011
Yukichi Shikano
http://www.bostonhospitalityindustry.com/2011/09/new-boutique-hotel-coming-to-boston.html
＊How does the blog convey the industry to an audience?
He post about a new hotel. He intends to convey the details by sentence. He does not use picture and some mediums.
＊Who does the blog intend to serve?
The blog will spread to the Bostonians and industry which seeking a restaurant tenant. This blog introduces about hotel and its restaurant.
＊Does it meet its goal?
I think it does not meet its goal. Because this blog is like a only ad. I think it does no have its goal.
＊What image of the industry or individual is conveyed by the blog?
This blog conveys the new Boston's good. We can image the Boston's new area and brand-new hotel.
＊Does the blogger have a presence on Twitter or Facebook?
He has a presence on Facebook.
＊How is that similar or different?
It is similar to the blog.
＊What topics does the author claim knowledge of in the industry?
The author wants to claim that Boston will more prosper.
EMILY BURR
Blog #1
http://www.hotel-blogs.com/guillaume_thevenot/2011/06/best-western-uk-initiates-a-petition-for-free-internet-in-hotels.html
Blog #2
http://bostonrestaurants.blogspot.com/2011/02/red-lobster-chain-to-make-restaurants.html
http://www.hotel-blogs.com/guillaume_thevenot/2011/06/best-western-uk-initiates-a-petition-for-free-internet-in-hotels.html
Blog #2
http://bostonrestaurants.blogspot.com/2011/02/red-lobster-chain-to-make-restaurants.html
Angela
Hospitality
Blog #1: http://www.boston-discovery-guide.com/bcae-presents-fashion-forward-classes.html#axzz1Y26FHbKM
Blog #2 : http://family.fourseasons.com/
Blog #1: http://www.boston-discovery-guide.com/bcae-presents-fashion-forward-classes.html#axzz1Y26FHbKM
Blog #2 : http://family.fourseasons.com/
Wednesday, September 14, 2011
Sunday, September 11, 2011
Yukichi Shikano
http://www.hdtalks.com/
＊How does the blog convey the industry to an audience?
This blog is going to introduce illustrious "21 club" in mysterious atmosphere to an audience. An ordinary audience cannot go there easily. That is why this restaurant is highest rank. So, the blog is written in mysterious expression.
＊Who does the blog intend to serve?
I think this blog does not intend to serve anybody. It is just a report to the end. Because such a highest restaurant can boost by word of mouth. It is my opinion that upper-class people don't see such a blog.
＊Does it meet its goal?
Yes, it does. Because the blog's goal is just a report.
＊What image of the industry or individual is conveyed by the blog?
It is a special restaurant which is very comfortable, luxury, and calm. These are my images.
＊Does the blogger have a presence on Twitter or Facebook?
No, he does not.
＊How is that similar or different?
＊What topic does the author claim knowledge of in the industry?
While the 10-stool black granite bar, where you can idle with pretzel bites dunked in jalapeno-cheddar sauce, is decidedly modem, the antique mirror, damask carpet, and pine paneling ensure the new bar and lounge stays true to 21's elegant tools.
Thursday, September 8, 2011
malcolm novello
blog 1
http://www.chicagoreader.com/Bleader/archives/2011/09/08/ten-years-ago-today-911-was-three-days-off-and-unthinkable
blog 2
http://www.themeparkreview.com/forum/viewtopic.php?p=1083911#p1083911
http://www.chicagoreader.com/Bleader/archives/2011/09/08/ten-years-ago-today-911-was-three-days-off-and-unthinkable
blog 2
http://www.themeparkreview.com/forum/viewtopic.php?p=1083911#p1083911
Wednesday, September 7, 2011
Kazuya Obata
Blog#1:http://www.blogs.marriott.com/marriott-on-the-move/
Blog#2:http://www.reviewpro.com/end-of-season-marketing-5274
Blog#2:http://www.reviewpro.com/end-of-season-marketing-5274
Tuesday, September 6, 2011
Taylor Russo
Blog 1-
http://www.hvs.com/News/RSS /RSS.aspx
Blog 2-
http://api.clickability.com/api?encq=WY0NWau9WPw1nLzJyckZXZ0NTPyMDMwkyN0ZXelBVPmYGdtlTZE1nJlZnc9MnczNzXuIAM%3D%3D
Yukichi Shikano
Blog 1
http://www.bostonhospitalityindustry.com/2011/09/new-boutique-hotel-coming-to-boston.html
Blog 2
http://www.hdtalks.com/
Nic Oulch
blog 1 http://www.clubplanet.com/Articles/9446/Hop-Devil-Grill-NYC-Brunch?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+clubplanet%2Fnightlife-features+%28Clubplanet.com+-+Nightlife+Features%29&utm_content=Google+Reader
blog 2 http://travel.usatoday.com/hotels/post/2011/09/hotel-green-push-refillable-toiletry-bottles-controversial-travelers/545841/1?csp=34travel&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+UsatodaycomTravel-TopStories+%28Travel+-+Top+Stories%29&utm_content=Google+Reader
blog 2 http://travel.usatoday.com/hotels/post/2011/09/hotel-green-push-refillable-toiletry-bottles-controversial-travelers/545841/1?csp=34travel&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+UsatodaycomTravel-TopStories+%28Travel+-+Top+Stories%29&utm_content=Google+Reader
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